Viva Care Privacy Policy
Effective Date: 30TH JULY 2024
1. Introduction
At Viva Care, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you access our services — whether at our clinic, during outreach activities, or through our online platforms.
2. Information We Collect
We may collect the following types of information:
Personal Information: Name, contact details, date of birth, and identification details.
Health Information: Medical history, symptoms, diagnosis, treatment records, and other data needed for care.
Digital Information: When you visit our website or social media pages, we may collect non-identifiable information such as device type, browser, and general location.
3. How We Use Your Information
Your information is used to:
Provide quality healthcare and support services.
Maintain accurate medical records.
Communicate with you regarding appointments, test results, or health programs.
Improve our services, safety standards, and patient experience.
Meet legal, ethical, or regulatory requirements.
4. Data Protection and Confidentiality
Viva Care follows strict confidentiality and data protection protocols.
We use secure systems and limit data access to authorized personnel only.
All staff are trained to handle patient information responsibly and ethically.
5. Sharing of Information
We do not sell or trade your information.
We may share data only when:
Required by law or public health regulations.
Referred to another healthcare provider for continuity of care (with your consent).
Needed for insurance claims or authorized research, following ethical and legal standards.
6. Your Rights
You have the right to:
Access your personal information.
Request correction of inaccurate data.
Withdraw consent (where applicable).
Ask questions about how your information is used.
7. Retention of Data
We retain your records only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
8. Updates to This Policy
We may update this policy periodically to reflect new practices or legal requirements. Updates will be posted on our website or notice boards.
Viva Care is committed to upholding the highest standards of privacy, safety, and respect in all our interactions — ensuring that your health information remains secure, confidential, and protected at all times.
Emergency Care Policy
At Viva Care, we prioritize your safety and well-being by providing emergency and preventive care services. Our team is trained to offer immediate first response, stabilization, and referral for advanced treatment when necessary.
Please note that Viva Care is not a full-scale emergency hospital. In cases requiring specialized or critical care, we promptly refer patients to appropriate facilities for continued management.
We strongly encourage all our patients to maintain valid health insurance coverage to help manage the costs of emergency care and referrals.
This policy ensures that Viva Care remains responsive, ethical, and within its scope of service — providing quality, life-saving support while protecting both our clients and our practice.